Refund policy

100% guaranteed

Everything we sell is guaranteed. If you are not completely satisfied, send it back for a full refund, at our expense.

That is the same guarantee we have given on every order for years, and we are not going to make it complicated here.

What that means in practice

We pay the return postage. Not just when something is damaged or wrong, but also if you simply do not want it after all.
You get the full amount back, including what you paid us for shipping.
There is no restocking fee and there never will be.
We do not need a reason. "It is not for me" is a reason.
Opened is fine. That includes a sealed record you have taken out of its shrink wrap. It still gets a full refund.

How to send something back

Email us first at merecsls@aol.com with your order number. Please do this before posting anything, so we can send you the return details and cover the cost properly.
We will reply with where to send it and how.
Pack it as well as we packed it. Please do not put a record in a plain envelope; if it is damaged on the way back we may not be able to refund it in full.
Put your order number in the parcel so we can match it up.

Get in touch within a reasonable time of your order arriving. We have never run a stopwatch on this, but the sooner you tell us, the easier it is for both of us to sort out.

If it arrives damaged

Records are fragile and the post is not always careful. If your order turns up damaged:

Email us a photo of the record and the packaging it came in.
Do not post it back until you have heard from us. For most damage a photo is all we need, and we would rather refund you straight away than make you queue at the post office.

We will usually refund rather than replace. Nearly everything here is a single copy, so when one is gone there is rarely another behind it on the shelf. If we do have a second copy we will offer it, but a refund is normally the faster and more honest answer.

If it is not what was described

Every item is graded before it is listed and the grade is on the product page. Most of our stock is still factory sealed, so what we grade is the sleeve and the seal rather than a played record. If what arrives does not match the listing, that is our mistake and we will refund you in full.

Your refund

We refund to the original payment method once your return reaches us, or as soon as we have seen a photo in the case of damage. Card refunds usually take a few working days to show up, depending on your bank.

If your order has not arrived

Every order ships with a USPS tracking number. If yours has not moved for a while, or the parcel says delivered and it is not there, email us. Parcels do sometimes sit still in the postal system for a few days, but we would rather hear from you early than have you waiting and wondering.

Cancelling an order

If it has not shipped yet, email us and we will cancel and refund in full. Once it is in the post it becomes a return, and the guarantee above covers it anyway.